FinTech support teams thrive after API documentation overhaul
73 APIs, 200+ pages, and a migration from readme.io to APImatic — 20% fewer service requests.
The challenge
PayQuicker's RESTful API was rebuilt to grant more abilities to users and required extensive documentation to support developers and end users. The previous writer was described as 'not technical enough' and the developer portal needed restructuring to keep users well-guided.
What we did
DevDocs produced 200+ pages of documentation covering new user abilities: sending invitations, payments, debiting accounts, retrieving balances, locating reports, and accessing transactional data. The team audited the documentation hub, built a content plan with information-architecture recommendations, migrated content from readme.io to APImatic, and improved SEO while maintaining consistency across developer guides and SDK documentation.
Outcome
PayQuicker users now have clean, organized API documentation that reduces support requests. Internal productivity improved through strategic documentation linking and best-practice implementation. The developer portal now presents unified versioning and consistent presentation.
“PayQuicker users now have more abilities, as well as clean and organized API documentation to provide essential guidance.”
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