Documentation refresh opens new markets for payments provider
Senior-level API documentation for a transit-payments provider — 3 major airports, 2M passengers reachable.
The challenge
Littlepay completed a beta test of a solution for easing public-transportation load by utilising private options for concessionary travellers. The new and existing APIs required comprehensive documentation to guide transportation developers on successful implementation.
What we did
DevDocs assigned senior-level technical writers with direct payments-oriented API documentation experience. The team worked closely with Littlepay's SMEs to create and organize API documentation, user guides, and how-to articles, and provided sales/marketing collateral by interviewing customers to identify gaps.
Outcome
DevDocs delivered organized API documentation communicating clear benefits and applications to transportation developers and architects. Cross-functional documentation tailored to different audiences enabled Littlepay to expand into new markets and capture more of the high-traffic transit payments sector.
“DevDocs updated and created organized API documentation that clearly communicates benefits and applications to transportation developers.”
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