Aptos re-engages developers with smarter onboarding docs
Information-architecture rebuild + 100+ rewritten pages — 65% drop in support requests.
The challenge
Aptos had in-depth reference material for tools like the Aptos CLI, but pre-existing documentation frustrated new developers due to confusing content and poor organization. The company needed an IA redesign and content revision to improve the developer experience.
What we did
DevDocs interviewed subject-matter experts to understand the tool, its applications, and common user challenges. Information architecture was rebuilt around operator types and experience levels. Entry points to detailed sections were added to reduce confusion, with robust linking into Aptos' tutorial site for extra onboarding guidance.
Outcome
The improved documentation was well-received, resulting in significantly fewer support requests from developers. Aptos retained DevDocs as an ongoing technology partner for consulting and content strategy.
“DevDocs positioned Aptos for long-term success with more user-friendly information architecture.”
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