FinTech API documentation rebuilt to elevate developer experience
80-API developer portal with SEO use-cases, style guide, and multi-audience docs for a growing payments platform.
The challenge
Pay.com, a financial technology company providing payment solutions, required extensive and ongoing API documentation services to support its expanding user base and service offerings. Documentation needed to serve developers, engineers, and end users across virtual terminals, payment gateways, POS systems, and merchant accounts.
What we did
DevDocs assigned an experienced technical writer with expertise in API documentation and user guides. The writer reviewed existing documentation, surfaced gaps and IA opportunities, established a style guide with brand-specific terminology, created flowcharts and visual recommendations, and collaborated with SMEs to develop tutorials, community-forum content, and product-roadmap documentation with a continuous content strategy.
Outcome
DevDocs streamlined and expanded Pay.com's developer documentation with clear guidelines for contributors. The team created SEO-focused use cases and extensive API documentation spanning developers and end users, enabling continued growth with streamlined internal processes.
“SEO-focused use cases help users and prospective customers better understand features.”
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