Essays on docs, AI readiness, and content systems.
Insights on documentation, knowledge infrastructure, AI-readiness, and what we see in the field.
Recent articles.
AI-ReadinessThe role AI can't fill
Shipper's pirate/architect framework for AI-era teams is missing a third role. Here's what it uncovers, why it keeps getting cut, and why that matters more than ever.
AI-ReadinessPart 3 of 3Why most teams can't maintain AI-ready documentation
AI-ready documentation degrades without someone structurally responsible for maintaining it. Most product teams don't have that person.
AI-ReadinessPart 2 of 3What makes AI-ready documentation
What does AI-ready documentation actually require? Part 2 of our AI readiness series breaks down the five structural components that determine whether AI systems can reliably interpret your docs.
Technical WritingHidden risks of crowdsourced documentation
Crowdsourcing documentation seems like an efficient way to manage internal docs, but it can cause additional confusion and exacerbate problems if not resolved correctly.
Technical WritingDitching the full-time technical writer hire for an agency
A full-time technical writer can't scale with every documentation need. Learn why more technical product teams are turning to agencies instead.
Technical WritingWhy software development experience is pivotal in hiring a technical writer
Experience in software development significantly enhances a technical writer's output. Discover the many advantages of hiring a deeply experienced technical writer.
Technical WritingAmazing documentation guides like an airport
Developers are travelers, and amazing documentation is the airport, shepherding deadline-driven developers to and from their destinations as efficiently as possible.
Technical WritingRecession-proofing a workforce with contract technical consultants
Will the much-anticipated recession hit in 2024? Learn how technical consultants and contractors help to recession-proof businesses during uncertain times.
Technical WritingWhen to hire a technical writer or a content writer
Technical writing or content writing? Learn the differences so you can make the right hire and strengthen the impact of your content.
Technical WritingComparing the best freelance technical writer options
From freelancers to managed writing services, there is a plethora of technical writing options to assist businesses. But which is best for startups or enterprises? We compare the pros and cons of each.
Technical WritingDocumentation as a marketing tool
Technical buyers read your docs before they talk to sales. Learn how good documentation drives credibility, retention, and leads that compound over time.
Technical WritingDocumentation’s major role in advancing funded startups
Documentation plays a vital yet often overlooked role in assisting funded startups hoping to promptly reach the next stage of growth. Learn how managed tech writing services help startups evolve more efficiently.
Technical WritingHow much do technical writers make? (and much more)
How much do technical writers make? What is the difference in salary and job satisfaction between internal staff writers and contractors? Join us as we take a closer look at the most in-depth survey of technical writers ever done.
Technical WritingThe end of the technical writer? 2.0
Technical writing is pivotal in maintaining operational success and customer support, yet tech writer jobs are seemingly on the decline. We take a closer look into this trend to provide insights into where tech writers are going.
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