Essays on docs, AI readiness, and content systems.
Insights on documentation, knowledge infrastructure, AI-readiness, and what we see in the field.
Recent articles.
AI-ReadinessThe role AI can't fill
Shipper's pirate/architect framework for AI-era teams is missing a third role. Here's what it uncovers, why it keeps getting cut, and why that matters more than ever.
AI-ReadinessPart 3 of 3Why most teams can't maintain AI-ready documentation
AI-ready documentation degrades without someone structurally responsible for maintaining it. Most product teams don't have that person.
AI-ReadinessPart 2 of 3What makes AI-ready documentation
What does AI-ready documentation actually require? Part 2 of our AI readiness series breaks down the five structural components that determine whether AI systems can reliably interpret your docs.
AI-ReadinessThe role AI can't fill
Shipper's pirate/architect framework for AI-era teams is missing a third role. Here's what it uncovers, why it keeps getting cut, and why that matters more than ever.
AI-ReadinessPart 3 of 3Why most teams can't maintain AI-ready documentation
AI-ready documentation degrades without someone structurally responsible for maintaining it. Most product teams don't have that person.
AI-ReadinessPart 2 of 3What makes AI-ready documentation
What does AI-ready documentation actually require? Part 2 of our AI readiness series breaks down the five structural components that determine whether AI systems can reliably interpret your docs.
AI-ReadinessPart 1 of 3AI readiness is a documentation readiness issue
AI readiness conversations largely focus on tools and ROI, but documentation structure and maintenance determine the reliability of AI systems.
AI-ReadinessDon’t let yourself get gaslighted by AI docs
Everyone’s hyping do-it-all AI docs, but developers are quietly abandoning tools because of them. Find out why AI-only documentation is breaking user trust (and how to repair it).
AI-ReadinessBefore you roll out your AI agents...
Your AI agent is only as good as the documentation you provide it. Learn how comprehensive and structured content enables your agents to effectively support your team and users.
AI-ReadinessThe human touch behind AI content generation
AI is changing how we create documentation, but it can’t replace human expertise. Clear, well-structured docs don't just help users—they train AI to deliver better, faster answers.
AI-ReadinessHow technical writers improve LLM accuracy & clarity
With LLM content spreading in applications, the need for technical writers has grown significantly. Learn why technical writers are necessary for rescuing AI content.
AI-ReadinessHow AI agents transform more than just customer support
AI agents don’t just revolutionize customer support; they deliver needed relief across departments. Read our big guide to learn how support agents provide a cost-effective way to enhance efficiency.
AI-ReadinessAI is an ally: How technical writers are partnering with AI
AI-generated content won't be replacing technical writing jobs any time soon, but let's take a look at some of the ways AI-powered documentation tools are assisting tech writers in crafting better documentation.
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